Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24-48 hours. For urgent technical issues, we prioritize those and typically respond within 12 hours.
How do I request my data or delete my account?
You can request your data or delete your account by emailing privacy@whytho.app. Data export requests are processed within 30 days, and account deletions are processed immediately upon request.
Can I report a bug or suggest a feature?
Absolutely! We love hearing from our users. Send your bug reports or feature suggestions to feedback@whytho.app, and our team will review them.
Do you offer refunds for premium subscriptions?
Refund policies vary by platform (iOS, Android, Web). Please contact support@whytho.app with your subscription details, and we'll help you with the refund process according to your platform's policies.
How can I provide feedback about the app?
We welcome all feedback! You can email us at feedback@whytho.app, leave a review in the App Store or Google Play, or reach out through any of our contact channels.